Refund policy

Entity: Red Nose Factory ("RNF," "we," "us," "our")
Customer: the purchaser of RNF products ("you").

1. Scope

This Policy governs returns, exchanges, and refunds for products purchased directly from RNF's website. By placing an order, you agree to this Policy, which is incorporated by reference into our Terms of Service.

2. Return Window

2.1 No-Questions Period. You may return or exchange eligible items within 14 days of delivery.

2.2 Post-Window Requests. Requests received after 14 days are reviewed case-by-case at RNF's discretion. Email support@rednosefactory.com to inquire.

3. Eligibility & Condition

3.1 Items must be unused, undamaged, and, where practicable, returned in original packaging to prevent transit damage.

3.2 Items damaged by misuse, altered, or returned in a condition not suitable for resale may be refused or incur a deduction.

4. How to Start a Return

To start a return or exchange submit a request via your order profile account by signing in or through the link at the bottom of this page. If you received a damaged or incorrect order please email support@rednosefactory.com with your order number and details.

5. Return Shipping Costs

5.1 Preference-Based Returns/Exchanges (change of mind, size, color):

a) Domestic (U.S.) — You are responsible for return shipping. We will pay for the shipping of exchange items new delivery.

b) International — ou are responsible for return shipping. We will pay for the shipping of exchange items new delivery. VAT/duties paid to customs are non-refundable by RNF.

5.2 Defective/DOA/incorrect Items:

a) Domestic (U.S.) — RNF covers return/replacement shipping. return of items will be on a case by case basis.

b) International — To reduce delays and cost, you may be instructed to retain or discard the defective item; RNF will resend a replacement at no charge.

6. Refunds & Timing

6.1 Refunds are issued to your selected method after RNF receives confirmation pictures and/or inspects the return.

6.2 Typical processing is 3–5 business days from receipt/verification; bank posting times vary.

6.3 Original shipping charges are non-refundable unless the item was defective.

7. Exchanges

7.1 Exchanges are always accepted within 14 days of receiving the order. This must be done through your personal profile account. Custom orders are non-exchangeable and non-refundable.

8. Custom Noses (Color Requests)

8.1 Color Matching. RNF will match your requested color/HEX as closely as possible within material limits; minor variations in tone, finish, and glitter dispersion are inherent to hand-made silicone and not defects. We reserve the right to deny any request but always do Our best to achieve customer needs.

8.2 Glitter. Custom glitter will be considered on a case by case basis.

8.3 Shapes. Custom shapes are not offered at this time.

8.4 Returns. Custom Noses follow the same 14-day policy; preference returns are eligible per §5.1; defects per §5.2.

9. Shipping Damage & Risk

9.1 If a product arrives damaged, contact RNF within 7 days of delivery with photos of the packaging and item.

9.2 Use a trackable service for returns; RNF is not responsible for returns lost in transit without proof of delivery.

10. Warranty (Summary)

RNF provides a 1-year craftsmanship warranty against defects under normal use. Remedies may include repair, replacement, or refund at RNF's discretion. Normal hand-made variation (§8.1) is not a defect. Full warranty terms apply in addition to this Policy.

11. International Duties, Taxes & Customs

11.1 International customers are responsible for VAT/duties and any customs clearance fees.

11.2 Customs processing may delay delivery; RNF cannot expedite government clearance procedures.

11.3 If pre-collection of VAT/duties is enabled at checkout, those amounts are collected on your behalf and are not refundable by RNF upon return unless required by law.

12. Fraud, Abuse & Exceptions

RNF may refuse or limit returns in cases of suspected abuse, excessive returns, or fraud, or where required by law.

13. Changes to This Policy

RNF may update this Policy from time to time. Changes apply to purchases made after the Effective Date above (or as otherwise required by law).

Contact: support@rednosefactory.com